Chatbot Development Services

Developing Customized and Highly Specialized Chatbots with Amazon Lex

Overview

In this digital transformation era, Chatbots are a new trend in how people access information, make decisions and communicate. With Chatbots, organizations across all industry verticals can enhance their customer experience by providing round-the-clock support for service requests & can cater to basic inquiries without any human intervention.

At CloudJournee, we specialize in creating customized bot using Amazon Lex. Amazon Lex comes with the same deep learning technologies that power Amazon Alexa and enables you to quickly and easily build sophisticated, natural language, conversational bots. With its pay for what you use model, you only need to pay for the features which you use instead of the entire program.

By using Lex, CloudJournee develops and deliver bots by leveraging its AI and natural language understanding capabilities.

Our chatbot experts, build, setup, manage and deploy bots into your application seamlessly. We also monitor and support chatbots deployed to ensure they are optimized for their best performance.

Why Develop Chatbot with Amazon Lex?

Features

Automated speech recognition
Natural language processing
Built-in integration with AWS Lambda, AWS MobileHub and Amazon CloudWatch SDKs for multiple programming languages
SaaS Connectors

CloudJournee Partners

Benefits

Easy to use
No upfront costs or minimum fees
Seamless deployment
Scalability

Our Chatbot Services

At CloudJournee, we offer end-to-end chatbot development services, right from conceptualizing, defining the objectives to building and testing the actual chatbot based solution.

Chatbot Consulting

Our Chatbot development experts guide enterprises on chatbots can enhance digital experience, reduce customer support costs, improve customer satisfaction, achieve scalability, and reduce time-to-market.

Chatbot Development

Our team designs and develops chatbots using Amazon Lex. Our chatbot development process involves bot identity creation, setting up a processing language and coding the bot your requirement. As per the requirements, we deliver customized architecture for your conversational applications.

Chatbot Integration

Integration is a fundamental step after building a bot. We connect the bot to your desired channels. A number of platforms support bots like Messenger, Kik, Slack & Telegram. We also connect your bot to external databases or APIs or to create an extensive flow.

Chatbot Testing

Once the Chatbot is deployed we test it with Beta Users to check the correctness of response, efficiency and latency timing.

Chatbot Hosting

Post testing, we launch the chatbot on the worldwide web via the hosting provider. Here we also optimize the bot for the best response time.

Chatbot Monitoring & Support

Our chatbot experts monitor the overall parameters like performance of bot’s responses & correct intent distribution and provide bot analytics. Also we provide continuous support for the bot where our support team identifies the problem (if any), provides prompt solution, and resolve queries efficiently.

Chatbot Use Cases

Call Center Bots

To help callers perform tasks such as changing password, requesting balance on an account, or scheduling an appointment, without needing to speak to an agent

Informational Bots

To cater everyday consumer requests, such as accessing the latest news updates, game scores, or weather

Application Bots

To help customers with many basic tasks, such as accessing their bank account, booking tickets, ordering food, or calling a cab

Enterprise Productivity Bots

To enable employees check sales data from Salesforce, marketing performance from HubSpot, and customer service status from Zendesk, directly from their chatbots within minutes

Internet of Things (IoT)

To inculcate highly interactive and conversational user experiences for connected devices in the rapidly growing segment of Internet of Things (IoT)

Why CloudJournee?

Pool of experts with experience in Amazon Lex chatbot technology
Capability to build chatbots across various platforms & industries

Competency to provide comprehensive service in designing, development, testing of intelligent chatbots
Expertise in helping organizations reduce their costs with Chatbots